Insurance Policy For Lost or Damaged Packages | Dr. Clark Store

Insurance Policy

Lost/Damaged Products

Lost Products: US & Canada
All packages are insured. We will ship your replacement with minimum delay, depending on shipping method. Should you not receive your package, a claim has to be made within 45 days from date of ordering.

Please send an email to service@DrClarkStore.com or fax/mail a letter stating that you have not received your package and make sure to include the following information in your correspondence:

  1. Order Date:
  2. Order Number:
  3. Your Name and Your Contact Information:


Damaged Products: US & Canada
Please report it to us within 10 days of receipt. No insurance claims for damaged items will be addressed by uspast 10 days after you receive the package. Please hold damaged items in the event they are requested during the claim process.

Please send an email to service@DrClarkStore.com or fax/mail a letter stating that you have not received your package and make sure to include the following information in your correspondence:

  1. Order Date:
  2. Order Number:
  3. Your Name and Your Contact Information:
  4. List Products That Got Damaged:

Lost/Damaged Products: International Orders
Sent via US Postal Service: Please email us no earlier than 30 days and no later than 120 days from shipment date. Sent via FedEx: Please email us no earlier than 20 days and no later than 90 days from shipment date.

Please send an email to service@DrClarkStore.com or fax/mail a letter stating that you have not received your package and make sure to include the following information in your correspondence:

  1. Order Date:
  2. Order Number:
  3. Your Name and Your Contact Information:
  4. List Products That Got Damaged:

We realize there may be a significant delay before your receive your compensation or replacement of your product. If you need the products sooner, we can send out an identical shipment to you immediately. We do have to charge you for that shipment, but we guarantee that you will be reimbursed. Your credit card will be credited for the amount of the reimbursement once we have received payment from the insurance company for the lost package. This process should take no more than 50 days for international orders.


Dr. Clark Store, Inc.

RE: Lost/Damaged Package 
1055 Bay Blvd., Ste A 
Chula Vista, CA 91911
Fax: (619) 409-9501

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