Shipping Policy | Dr. Clark Store

Shipping Policy

Same Day Shipping
Orders placed before 12PM (Pacific Time - PST) Monday through Friday, are shipped out the same day. Time of delivery depends on the shipping method you select. Please see our list of shipping methods below. Due to office closures and a higher order volume during the holidays, please note you may receive your order a day later than expected under normal conditions. We will do our very best to ship all orders in a timely fashion.


USA and Canada

FREE Standard Shipping within the USA
Spend $150 after discounts and get free shipping. Excludes PO boxes, HI, AK, PR & VI. (Subtotal must be $150 after discounts to receive Free Shipping).

All orders $150 and over within USA ship FREE if you choose Standard Shipping. All other orders get discounted shipping rates applied to them, calculated based on weight and package dimensions. We ship with FedEx Ground and United States Postal Service as per
below.

Standard Shipping – 48 States USA (no PO boxes)
This method is for within the 48 contiguous states of the USA. When you choose this method we will send your package with USPS 1st Class Mail if it is lighter than 13 ounces. If heavier then it ships via USPS Priority Mail or FedEx Ground.

Priority Mail – 50 States USA, Puerto Rico and US Virgin Islands
This method is for use within the 50 states of the USA and two territories. When you choose this method we will send your package with USPS 1st Class Mail if it is lighter than 13 ounces. If heavier then it ships via USPS Priority Mail.

FREE In Store Pick-Up
This method is selected if you will pick up your items at our store location in Chula Vista, California. Please inform us when you will pick up your items in the comments section at the checkout screen.

International
Orders going to EU member countries please order on www.drclarkstore.eu . Orders going to the UK or Netherlands should order on this (USA) website for faster service.

You also have the option of completing your international order directly from DrClarkStore.com. All international customers please pay with PayPal!
Please note we only ship to addresses on file with PayPal. If you do not have a PayPal account please pay with International Checkout.– Your order will be canceled if you pay with anything else than a PayPal account or International Checkout! This policy is in place to protect the company from fraudulent charges.

Note on Taxes and Duties: When we ship from the USA all freight, VAT, Sales Tax,Duties and Taxes are payable by the receiver. When you shop on www.DrClarkStore.eu duty and VAT is included.

USPS Priority International (less tax)
Choose this method if you want to minimize the possibility of being charged taxes and import duties. All packages are insured with a private insurance company.

Please note that we cannot guarantee whether or not you will be charged taxes and import duties.

Ship Time
All orders placed on www.DrClarkStore.com are shipped - insured - directly from our factory warehouse called Pick Pack America in Chula Vista, San Diego County, California with FedEx or USPS the same day placed - if you complete the order before 12PM Pacific Time. Your tracking code will be sent as soon as we ship your order. NOTICE: Tracking Code will come from Shipping@PickPackAmerica.com - Orders placed on our EU website- www.DrClarkStore.eu - are sent once a week on Fridays.

If customs returns your shipment to us you are responsible for the shipping back to U.S. (or you can choose to have customs destroy the goods) we will be happy to credit you for the price of your products, but we will not pay for any shipping charges, either outbound or inbound. No refund on shipping cost.

FedEx International Priority and FedEx International Economy
Choose this method if you want faster delivery service and don’t mind paying import duties and taxes. All packages are insured with a private insurance company.

International Checkout
When shipping to addresses outside the United States, you have the option of using the International Checkout feature. Please note that International Checkout is a third-party service used for international shipments. If you select this option your order will be processed by International Checkout.

Insurance

All packages are insured by a private insurance company.

Order Tracking
You will receive a tracking number from FedEx or USPS. The tracking numbers are sent to you directly from the carriers.

You may also call FedEx at 1-800-GO-FEDEX. Please have the tracking number available when calling about your package.

Although packages shipped through International Air Mail USPS are insured and tracked, you will not receive a tracking number.

Sales Tax
Sales tax for California residents is 8%; no tax is collected for any other US State. By ordering from this website you acknowledge that it is your responsibility to declare sales tax to your local government.

Refused Delivery
Packages that are refused will be charged a return-shipping fee, except if the package was sent to the customer by company error. Should the customer provide incorrect address when filling out an online order, the customer will be charged any fees charged by the carrier for address correction.

Questions or Concerns? Contact us!
Email: service@drclarkstore.com
Phone: (866) DR-CLARK (372-5275)
Fax:(619) 409-9501

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